Terms Of Use

By registering and accepting Loire Shany Terms and Conditions you confirm that you are at least 16 years of age and all information and details provided are your correct, current and complete details. You agree that you will not use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party. If we suspect fraudulent account activity or behaviour we reserve the right to suspend, restrict or terminate your access to the Website at any time without notice.

If you wish to contact us please either email loireshany@gmail.com or call us on (+972) 548187527. Our core Customer Services Team are available Monday to Friday 8am to 6pm GMT (except Holidays.) Whilst every effort is made to deal with all enquiries within 24 hours during the working week, we do operate an email system so all email will be dealt with in the order received.

Any complaints should be made in writing either by post to: Loire email to loireshany@gmail.com Where possible we try to acknowledge complaints immediately but all complaints will be acknowledged within 7 working days. The customer will be informed of all progress.

This website is operated by Loire Shany Limited, we are registered in Israel and Wales under company number 514579283 with our registered office listed as Eilona Peher 11,Holon, Israel.

For full delivery details please visit our refund_returns.

Due to courier limitations some items classes as dangerous goods can only be shipped with DHL to World Wide.

For our full Returns Policy please visit our refund_returns.

Loire Shany only sells 100% genuine products. We do not sell any fakes or copies.

During Stock Take there may be a slight delay in order processing but orders will still be delivered within advertised delivery times.

Images are for illustration purposes only and may differ from the actual product received. Colors on some items, in particular (but not limited to), cosmetic items, may vary due to limitations within the photographic process and screen variations.

All stock and prices are subject to availability, items added to the basket may change as you proceed to checkout so please recheck your order before submitting payment.

Please note that some of the manufacturers are actively trying to cut down on plastic products and are no longer using the cellophane wrapping or plastic wrapping on goods. This is to make goods more environmentally friendly and therefore not all our goods will arrive cellophane wrapped.

All prices listed in USD($) include VAT.

Loire Shany

does not operate a price-matching policy.

The price of a product shall be as stated on the website at the time you place your order except in the case of obvious error. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price. In this event we will either contact you to confirm your order at the correct price, or cancel your order and ensure all funds are returned.

We accept payment by credit/debit cards: Paypal. Loire Shany will not be liable for charges or payment processing fees, should they apply, associated to your chosen method of payment.

We also accept orders by telephone via our customer service team. Please note that orders made in this manner can only be done so in USD.

Please Notify Loire Shany by email or phone if you do not receive your order after 30 days world wide. Loire Shany will complete an investigation with the relevant courier to trace your order, this may require additional information which Customer Services will request. If we are unable to trace your order we may offer a replacement, possibly to the Billing Address only, or Store Credit if a replacement is not suitable or available. No compensation will be granted in the rare event of a non-delivery.

Orders may be subject to extra security checks at our discretion. This may include confirmation of PayPal details, or full address details. Loire Shany reserves the right to request payment by an alternative method or cancel any orders if this information cannot be supplied.

In some circumstances, initial postage prices quoted at the time of ordering may not be sufficient to cover actual postage costs. Should this be the case, Loire Shany reserves the right to request payment of the price difference in the postage costs prior to fulfilling and dispatching the order.

Loire Shany reserves the right to cancel or refuse orders at any time, restrict quantities of certain items, or deliver certain orders to the Billing Address only at the discretion of our management.

Loire Shany reserves the right to withdraw, restrict use of promotional codes, and restrict use of promotional codes in conjunction with one another.

Once an order has been placed, Loire Shany are not able to guarantee that changes to an order can be made prior to the order being dispatched.

If Loire Shany is unable to fulfill part or all of your order due to stock becoming unavailable we will refund your payment for items we are unable to supply. Loire Shany will not be obliged to offer any additional compensation in any form for disappointment suffered..

Loire Shany reserves the right to leave blank any gift cards which are deemed to contain offensive or inappropriate language.

Loire Shany website is secured by secure sockets layer (SSL), ensuring all user information is encrypted before being sent across the internet. Data processors or service providers will not share your personal information with any other organisation without our approval. They will also hold the data securely and retain it for the period we instruct.